LISTING TERMS & CONDITIONS 

OWNERS / PROPERTY MANAGERS 

 

The owners or property managers are responsible for ;

The owners or property managers have to add correct personal details (such as advertiser's correct full names, phone numbers, e-mail address, bank details) when they are registering or signing up any of his or her property on our platform.

Adding property details correctly

Adding quality pictures for the property that has been listed on our platform websites.

Google location map has to be used and the correct address has to be added for the property that has been listed.

Adding standard prices and seasonal prices and keeping them updated.

Using availability calendars and keeping them updated.

Please Note : Our platform administration team may add extra information (related with your property) on your listed property to make the listing more attractive.

The owners or property managers have to follow up his or her rules such as check in and check out times and the property should be ready and clean for arriving customers.

The owner can not ask for any extra payments such as electric or water bills from his or her customers unless these have been stated on the listing details or his or her booking terms and condition.

The owner of the property will have the right to take any bookings without informing the Platform but is responsible for updating the availability calendar for his or her property.

The owner of the property has the right to accept or decline any bookings for his or her property without any penalty fees unless it has been stated instant booking on his or her property page.

The owners or property managers can not cancel the reservation (except in exceptional circumstances) after the acceptance of the reservation from the customer and after the receipt of the payment for arbitrary reasons or for personal interests. For the cancellation a penalty will apply and the penalty will be the first day rent.

The owners or property managers will be responsible for the customers' safety. The owners of property managers can not keep any dangerous materials such as chemicals or weapons in the property or around the property including the communal area.

The owner of the property or the property managers will be responsible for registering the daily rental or short term rental properties with the local authorities in Turkey.

Property owners or property managers in Turkey will be responsible for collecting their customers' identity information and will also be responsible for  reporting the customers' identity information to the local authorities.

 Rules for the owners/property managers

When the owners/property managers are listing any rental properties on our platform websites the information should only contain related information (details) about their rental property. Other information on the listing is strictly forbidden. The owner/ property manager will be responsible for their listing on our platform websites.
(Attention please; all the listings have been checked and studied before activation by our expert team.)

The owner/property manager should not be sharing their contact information such as phone numbers, email addresses, other website addresses or anything related to contact information, before the booking process has been completed. This is strictly forbidden.
(Attention please;  we can see all your booking enquiries and messages and these have been checked and studied by our administration team.)

Both owners/property managers and the renter's contact details will be released by our platform after the booking process has been completed. (After our platform has received first or full payment for the booking)

The owners/property managers can not ask or make a private deal outside of our platform websites with the renters for the rental cost or fees. Any deals or discounts have to be made through our platform websites.

The owner/property managers can not ask for any monies for the booking cost outside of our platform websites unless the customer chooses the second payment option which is; pay 50% now to complete the booking and pay the balance (50%) on your arrival directly to the owner. 

(Attention please; If owners/property managers go against our wishes listed  above, their listings will be deleted and this information including their full contact details might be shared with other rental platforms.

The cost of listing on Renters Platform :

Listing your property is 100% free of listing fees. You only pay per booking you get from our platform.

The cost : 10% service fee will be chargeable on the rental price from each booking you get from our platform. (You will deal directly with any enquiries or bookings you get through our system, and the customer will deal directly with you for any enquiries or booking requests through our system. Free translation services will apply if needed.)

General terms and condition :

Our company will be responsible for the collection of booking fees.

Our company will have the right to take the deposit and the booking fees if the booking comes via our Platform but the deposit and booking fee for the property will be forwarded to the owner within 2 working days of the booking start date. This is usually take place same day the customer's check in unless it is a bank holiday.

Our company will not be responsible for customer's arrival and departure checks.

Contact details for both the owner of the property and the renter will not be released to each other until the first or full booking fee has been received by our Platform. As soon as we have received first or full payment for the booking, owner's contact details will be passed to the renters and renter's contact details will be passed to the owners.

The owner of the property will have the right to take any bookings without informing our company but is responsible for updating the availability calendar for his or her property.

The owner of the property has the right to accept or decline any bookings for his or her property without any penalty fee.

Booking through Our Platform means you can book in complete confidence. In the unlikely event that when you arrive your accommodation is not available or is materially different from that displayed on our website then we will reimburse you in full providing certain conditions are met.

Things property owners/property managers should also know about the renters rights below;

Renters Protection Policy

We are willing to refund to a renter who books through our platform websites at Rentals Platform websites any sums paid through our Website in the circumstances listed below under the heading “What qualifies for a refund claim”. In summary, we may refund money you paid to us through our platform websites, if you are unable to occupy the property or the property is not suitable for staying or it is in bad condition.

If you do not make your booking and paid your booking costs through our platform websites you are not entitled to claim under our policy. 

We will only accept claims requests under our Policy if the Renter makes the claim strictly in accordance with the terms of the policy.  

Before you make a claim under our policy on some occasions, something may go wrong with your booking. Before you make a claim under our policy, you must contact the owner or property manager and seek to resolve the problem, or be able to demonstrate to us that you have used all reasonable efforts to contact the owner or property manager to resolve the problem. This is because when you make a booking, you make a contract with the owner or with the property manager and it is the owner or property manager who is responsible for ensuring that the property is provided to you as described in the contract.

It is a condition of our policy that you act reasonably and fairly in your dealings with the owner or property manager.

When you should make a claim under our policy?

If you are unable to resolve the matter with the owner or property manager, or are unable to contact the owner or property manager, having made reasonable efforts to do so, you may make a claim for a refund under our Renter's Protection Policy if the matter qualifies for a refund claim under our policy.

To make a refund claim, the renter must contact us no later than midday on the day after the day on which you are scheduled to check-in at the Property, i.e. on your first day of arrival. We do not entertain claims under our Renter's Protection Policy after this time. Our time limit is strict, because if you notify us within this time period, we may be able to withhold payment to the owner or property manager of monies that you paid to us and refund them to you.

What qualifies for a refund claim?

Each of the following circumstances qualifies for a refund claim under our Policy:

The owner or property manager cancels the booking prior to check-in.

The owner or property manager fails to provide access to the property the renter booked within a reasonable period of time after the time scheduled for check-in and you do not then stay in the property or accept reasonably suitable alternative accommodation offered by the owner or property manager.

The Property booked through our platform websites is no longer available due to double booking and the owner or property manager has either not offered a reasonably suitable alternative property for immediate occupation, or the alternative property that is offered is not reasonably suitable for your stay.

The property is not clean or not suitable to stay. (Proof needed, please take pictures)

The property does not exist.

The property is not described as it is at the time of booking.

The location and the distances of local amenities are not the same as was described at the time of booking:

The renter arrives at the property and one of the following is not as described at the time of booking:

The number of bedrooms at the Property or the number of persons it sleeps.

The type of accommodation is not the same as was advertised at the time of booking. (i.e. villa, house, apartment etc).

The pool type (i.e. shared or private)

The condition of the property is dangerous to human health and you do not stay in the property and you do not accept or are not offered suitable alternative accommodation by the owner or property manager. There are other material or substantial defects in the property that cannot be resolved or repaired by the owner or property manager promptly and which make or would make the property uninhabitable during your stay and you do not then stay at the property or accept reasonably suitable alternative accommodation offered by the owner or property manager.

Assisting us It is a condition of our policy and of our obligation to make a refund that the renter, and members of the renter’s party, use all reasonable efforts to assist us to verify that you qualify for a refund claim in accordance with our Policy. We recommend that you make a note of what has happened and, as appropriate, obtain the names and contact details of everyone that is involved and take photographs to substantiate what has gone wrong.

What can you claim for?
You can only claim a refund of monies that have been paid to us for booking the property via our website. Our Policy does not cover any monies that you pay to the owner, property manager or anyone else directly, or any of the other costs or losses that you incur.

Chargebacks
You must tell us if you make or intend to make a claim for a refund from your credit card or debit card provider. If you do so, we will not be eligible to make a payment to you under this Policy.

Making a claim
To make a claim you must contact us no later than 12:00 GMT on the day after your scheduled check in at the property with the following information;

The name of the Renter;

The address of the Property you booked;

A contact number for you;

The email address your booking was made under;

Your booking reference number;

Your check in and check out dates;

Your reason for refund claim; Any photographic evidence and notes you have of what has gone wrong; and Confirmation that you have not and will not make a claim for a refund from your credit card or debit card provider or other provider of finance.

Payments
We only make refunds in the currency that you paid us in. 

Our contact details

Contacting our company; If you have any questions about the listing terms and conditions, please CONTACT US